How CET Would Work in Practice

Your staff hand out business card sized invitations, asking for the customer’s feedback on their Rookwood_Survey_Card2experience at the club today. Alternatively, we can add the invitation to the bottom of your till receipts.

The invitation gives instructions on how the customer can complete the research through your own dedicated online research programme.

The research questions will focus on the key department the customer came to the club to visit. This means it can be used for visits from members, visitors, golf societies and function & banqueting attendees.

Every month, a comprehensive “CET Scorecard” report is produced – showing the data analytics and findings in an easy-to-understand, practical format.

Customer Experience Tracking

CET Packages & Pricing

We’ve created three Customer Experience Tracking ™ packages to suit different club needs.